The 48 best hostels in San Andres (2025)

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I never write reviews, but I really want people to be aware of this hotel. My expectations were high after looking at the pictures online, but I was disappointed by pretty much everything. The hotel used to be one of the best of the island, not anymore. It needs a lot of upgrades and maintenance, the price you pay doesn't translate on the service you get. I am sure I could have find a better place to stay, but unfortunately I didn't read the reviews before booking.I was at the hotel only to sleep and eat breakfast, Thanks God I spend all my time outdoors enjoying the island!

I stayed with my family, everything was ok, very nice service but, during the check in they had very bad management while giving the rooms. On the other hand, the rooms aren't very welcoming to the view apart from those that have sight towards the sea, hope they remodel them. But for the rest everything was pretty good, calm and enjoyable.

My impression as a guest has changed a lot and I'm not sure anymore if I'm really welcome as a guest or just as a financial source considering that we've only just started the year and it's already the second price increase.I'm not a person who needs to be personally greeted by a manager, but even a manager should show a certain social attitude. A friendly but neutral “Good morning” or “Good afternoon” is what you can expect from anyone you come across. But people who cut you off just because they think they have built-in “right of way” with their cellphone in hand express indifference and ignorance.I also have realized much more tension among the staff, which has arisen extremely since the change of manager.

El personal de la recepción antipáticos, groseros y nada de servicio al cliente, nunca nos cambiaron las sábanas en 4 noches, el citofono no servía, el agua se iba por momentos, el aseo del baño pésimo, tocó ir a buscar a alguien para que lo limpiara a la hora de recibir la habitación, no querían respetar el valor de mi reserva y querían que pagará el precio full y antes groseros, no quisieron llamar al gerente para hablar.El desayuno bueno pero muy frío.Toca buscar otra opción para cuando vuelva(Translated by Google)The reception staff were unfriendly, rude and had no customer service at all, they never changed our sheets in 4 nights, the intercom didn't work, the water went out at times, the bathroom was very clean, we had to go find someone to They cleaned it when I received the room, they did not want to respect the value of my reservation and they wanted me to pay the full price and before that they were rude, they did not want to call the manager to talk.Breakfast good but very cold.We have to look for another option for when I return.

This hotel has seen better days. The building lacks maintenance and is very dirty, including the doors and windows, thus obstructing the ocean view. Poor management extends to front desk with very slow check out and never got my final bill by email despite numerous attempts. Breakfast was ok by local standards but gave me food poisoning. Many better options at San Andrés.

By far one of my worst hotels stays for the price….rooms are in severe need of repair and have a strong mold smell. All the furniture is falling apart and paint is peeling on the walls/ceiling. There are under going renovations but have not made accommodations for the guests that are currently there, one service elevator for the whole hotel so waits can be very long….I would not recommend this hotel at all and suggest everyone to stay away As there are better options in San Andres.

Estuvimos dos noches tres días, en plan familiar, todo incluido, hablo desde la experiencia personal.Las habitaciones que tienen vista a la playa, están bien, pero las de vista al interior presentan humedad en las paredes y los vidrios están terribles.La comida estuvo bien, fue abundante y variable.La piscina es agradable, pero no tiene sillas con sombrillas para protegerse del sol, en eso las fotos mienten.En la parte en la que se puede sumergir hacia el mar, tampoco tiene sombrillas y es un espacio pequeño, no tan asequible.El bar abierto es una mentira, es muy limitado, aunque en la carta ofrecen variedad, cuándo vas a pedir, dicen que no hay, para nuestra estadía no había whisky, y la cerveza sólo de dos tipos. Y algunas de las personas que atienden en el bar, no tienen buen servicio al cliente.Considero que lo que se ve en las fotos no es tan cierto como la realidad.Resalto la ubicación, porque es buena y alrededor hay buen comercio y lugares para comprar cosas.(Translated by Google)We stayed two nights and three days, family-friendly, all inclusive, I speak from personal experience.The rooms that have a view of the beach are good, but the ones with an inland view have humidity on the walls and the glass is terrible.The food was good, plentiful and variable.The pool is nice, but it doesn't have chairs with umbrellas to protect you from the sun, that's where the photos lie.In the part where you can dive towards the sea, there are no umbrellas either and it is a small space, not so affordable.The open bar is a lie, it is very limited, although the menu offers variety, when are you going to order, they say there is none, for our stay there was no whiskey, and only two types of beer. And some of the people who serve at the bar do not have good customer service.I believe that what you see in the photos is not as true as reality.I highlight the location, because it is good and around there are good shops and places to buy things.

Ok so the truth be told, this hotel is old and in need of many repairs. With that being said ill give them credit, because they are in the process of remodeling it. We were first given a room on the 7th floor. We had concerns about being on the 7th floor with only one small service elevator working. But after seeing and smelling other rooms on the 2nd floor with the musty humid smell we opted to stay in the higher floor since they smell good. A/C worked great but was always a bit to cold. Unable to adjust much. The elevator actually was very fast and we rarely had to wait mor than a few minutes for it. There is no wi fi in the rooms! Also the wifi in the lobby worked but was very slow. Tried to find an internet Cafe but these only had thier own computers connected to the internet. So concerns with Spyware. Ended up using my cells wi fi hot spot. But still not that great. Room had old worn furniture, but the beds were very comfy. Normal Cable TV with about 30 channels. Yes the ceiling was leaking in various spots throughout the hotel. But there were several construction working in various parts of the hotel. Including the two main elevators and exterior walls. I would say in another 6 to 9 months they should have the remodeling well under way. They beach are was a bit smaller but nice and private from public. The pool was nice. But decking is weathered. The main lobby had water damage on the ceiling. But again. They are working on it. The buffet was my biggest disappointment, the food was mediocre at best. The fruit and salad bar was fresh and good. But the rest not so much and please dont run out of the main course on the buffet. It was all inclusive eat and drink. Drinks were normal. The service and people by far made up for all the other faults the hotel has. Always friendly and smiling. Excellent attitudes almost all. Even when the desk clerk accidentally charges me 900 mil for room services that should have been 90 mil. He came and found me and corrected his mistake. What wonderful honesty and he is to be commended! In conclusion. This could be a fantastic historic hotel, hopefully they get the remodeling done right..and please improve the buffett and seriously get wifi in all the rooms. This is 2023 already. And fix the main elevators asap..!

La relación precio/servicio no es buena.•los acabados son deprimentes y descuidados: el mobiliario en madera está desgastado y sin pintar; las baldosas son viejas y manchadas; los ventanales están rayados y oscurecidos por el tiempo y la negligencia; los cielo rasos tienen apariencia barata y empotrados con luz fría, goteras e imperfecciones.•la temperatura del cuarto no se puede regular y el termostato está encerrado para que no se pueda cambiar.•las habitaciones no tienen wifi.•Los ascensores son intermedios entre pisos, de tal manera que hace difícil cargar coches, sillas de ruedas o alijos de viaje.•la playa es una bahía rocosa e incómoda con la vista interrumpida por pontones y embarcaciones ruidosas.•la piscina es un horno a cielo abierto diseñado para huirle a la sombra. Espacio perfecto para hervir huevos.•el comedor no tiene aire acondicionado.•la comida es entre normal y mediocre, pero abundante. La llenura alivia la sensación de haber comido mal.(Translated by Google)The price/service ratio is not good.•The finishes are depressing and neglected: the wooden furniture is worn and unpainted; the tiles are old and stained; the windows are scratched and darkened by time and neglect; The ceilings look cheap and recessed with cold light, leaks and imperfections.•The temperature of the room cannot be regulated and the thermostat is locked so that it cannot be changed.•The rooms do not have wifi.•The elevators are intermediate between floors, in such a way that it makes it difficult to load cars, wheelchairs or travel stashes.•the beach is a rocky, uncomfortable bay with the view interrupted by pontoons and noisy boats.•The pool is an open-air oven designed to escape the shade. Perfect space to boil eggs.•The dining room does not have air conditioning.•The food is between average and mediocre, but abundant. Fullness relieves the feeling of having eaten poorly.

Don’t book! I’ve never been to a hotel where I have to pay for ice. Food is terrible. The chicken tasted like a rubber tire. I can go on and on but I’m too mad at this place to continue!

It’s a nice hotel, but the rooms are dated. They need to renovate the interior design. Internet is horrible, with very low speeds and poor signal quality. The food in both restaurants is not very good. Buffet is varied but you can tell it’s cheap. The main restaurant food is no better. Barely passable. Water filtration inside the main lobby is quite visible, with paint and plaster falling from the main stained glass roof. Main elevators are out of service following some sort of reconstruction. In the mean time they use the service elevator to move people around, so it’s small and slow.

En verdad, no me volvería a quedar en este hotel. Es un hotel viejo, seguro tuvo su gloria, pero ésta ya pasó. Está algo descuidado. Prácticamente NO TIENE PLAYA!!! Unos 10 metros de playa que no provoca entrar, además que me dijeron que peligrosas. La piscina sí es buena, es lo más rescatable. Me parece cara la habitación para lo que ofrece. Existen mejores opciones por ese precio.(Translated by Google)In truth, I would not stay at this hotel again. It is an old hotel, it surely had its glory, but it has passed. It is somewhat neglected. IT HAS PRACTICALLY NO BEACH!!! About 10 meters of beach that does not cause you to enter, plus they told me that it is dangerous. The pool is good, it is the most redeeming thing. The room seems expensive to me for what it offers. There are better options for that price.

Beautiful hotel great atmosphere we came here for two parties one on Christmas and the other on New Years Eve and the food was great and service was top notch. Definitely need to check it out.

Las instalaciones de este hotel están muy descuidadas, la limpieza de la habitación no la hacen a profundidad y cuidado. Tienen un excelente servicio pero es un hotel que se quedó en el tiempo. El precio me pareció demasiado alto para las instalaciones tan viejas, descuidadas y sucias.(Translated by Google)The facilities of this hotel are very neglected, the room is not cleaned thoroughly and carefully. They have excellent service but it is a hotel that has passed through time. The price seemed too high for such old, neglected and dirty facilities.

Is not as described, located on a small man made beach. Does not have sauna, gym, swim up bar even though it's adverts claim to have them. The place is being rebuilt and there are no main lifts or any function rooms. The ceiling had to be taken down in my room as water flooded through it. The door lock had to be repaired 4 times. Water dripped of f the light bulbs in the bathroom. I asked for compensation for a ruined holiday and I got a stock standard reply of thanks for pointing out the problems we will try to do better in future.

Falta de actualización en este hotel se quedó en el pasado muy antiguas las habitaciones y humedad se ven viejas y el aire acondicionado no funciona bien, el aseo en las habitaciones muy mediocre no cambian sábanas ni toallas. Buen menú aunque un poco. En lo personal no volvería a este hotel y menos si es plan familiar.(Translated by Google)Lack of updating in this hotel, it was left in the past, very old and damp, the rooms look old and the air conditioning does not work well, the toilet in the rooms is very mediocre, they do not change sheets or towels. Good menu although a little. Personally, I would not return to this hotel, especially if it is a family plan.

Unbeatable views of the caribean sea, large room with 2 queen beds and balcony with sea view, good pressure shower with hot water, AC working well, minibar and flat tv with many channels. Nice pool by the water, nice clear water private beach, very good drinks and food and price at the bar by the pool.Friendly staff, breakfast ok.Hotel still under renovation, so some noise or other issues were expected.Would stay again.Picky people this might not be the best for you.

Wir sind eine 4 köpfige Familie und haben im Oktober 2023 5 Tage in diesem Hotel verbracht. Wir haben dass ganze Arrangement über GHL gebucht.Empfang: der check in ging ein bisschen lang aber mit angebotenen Getränk war es zu ertragenZimmer: die Zimmer sind bereits älter aber sehr sauber und gepflegt. Wir hatten ein Zimmer im 7. OG mit MeerblickRestaurant: wir hatten Vollpension mit Getränken gebucht. Dass Buffet war relativ klein, hatte aber alles was wir benötigten. Dass Essen war Ausgezeichnet (vielen dank an Francisco und sein Team)Privatstrand: ist sehr klein und spärlich ausgestattet aber ist perfekt für Familien mit kleinen Kindern.Im ganzen Hotel werden Renovationsarbeiten durchgeführt dies beeinträchtigt einige Services aber dass Personal ist bemüht dies durch seine Freundlichkeit erträglich zu machen. Es muss bedenkt werden dass die Reparaturarbeiten auch 2 Jahre nach dem Hurrikan Zeit in Anspruch nehmen werden.Wir würden definitiv wieder bei GHL buchen.(Translated by Google)We are a family of 4 and spent 5 days in this hotel in October 2023. We booked the entire arrangement through GHL.Reception: the check in was a bit long but with the drink offered it was bearableRooms: the rooms are older but very clean and well maintained. We had a room on the 7th floor with a sea viewRestaurant: we booked full board with drinks. The buffet was relatively small, but had everything we needed. The food was excellent (many thanks to Francisco and his team)Private beach: is very small and sparsely equipped but is perfect for families with small children.Renovation work is being carried out throughout the hotel, this will affect some services but the staff is trying to make this bearable with their friendliness. It must be remembered that the repair work will take time even 2 years after the hurricane.We would definitely book with GHL again.

Please avoid this place. I am not a picky person at all but this place is TRASH. Also please ignore any positive reviews you see. Please please please don’t believe them. The place is bad bad bad.Let’s break down all of the problems with the place.1. Firstly, everything is really old and run down . There are construction signs everywhere, and apparently it’s been that way for a while, judging by the reviews I have been reading.2. There is absolutely no Wi-Fi in the rooms, so this is not good at all if you are a foreigner visiting Colombia. I’d like the hotel to know that this is absolutely unacceptable. They say there is no way to have Wi-Fi in the rooms because of the design but this is false. The reality is that they are just too cheap to install a network, despite the high price for rooms here.3. One of the rooms we booked had no working air conditioning and was directly above a gym with blazing music. When we went to ask about changing the room…almost no one spoke English except for one male attendant who rudely informed us that there was nothing they could do (thankfully we were able to talk to a much friendlier girl the next day who changed our room.) But when we changed rooms, the new one had no water pressure in the shower and barely any hot water. How is this acceptable??4. Guests have to use the employee elevator. One tiny elevator for all guests and employees. The main elevators are broken.5. The buffet restaurant is really hit or miss. The breakfast is good, but the lunch and dinner options tend to be overcooked and bland. The Henriette restaurant is pretty good. The restaurant outside by the pool is gross in terms of food quality with not great service.Update: See the expected generic response from the hotel. Do not let this place steal your money.Overall, this place just has too many negatives and I feel ripped off. I anticipate a generic response on here from the manager at some point, but I’d like to let that person know that their hotel is one of the worst I’ve ever been to and it almost ruined our vacation. Shame on the owners of this dump.

Avenida Newball No 4-169, San Andrés, San Andrés y Providencia, Colombia•

•+57 608 5123988•Tips and more reviews for GHL Relax Hotel Sunrise